This Privacy Policy explains how CloudLoft Ltd ("CloudLoft", "we", "us", or "our") collects, uses, and protects your personal data when you use Open Chat Memory ("the Application") and visit our website.
CloudLoft Ltd is a company registered in England and Wales (Company No: 16534781), with registered offices at 275 New North Road, Islington 1249, London, N1 7AA, United Kingdom. We are the data controller for the personal data described in this policy.
We are committed to protecting your privacy. Open Chat Memory is designed with privacy at its core — your conversation data is processed entirely on your device and is never transmitted to our servers.
If you read nothing else, know this:
To be absolutely clear, we do not collect:
All processing of your ChatGPT data happens locally on your device. This data never leaves your computer.
When you purchase a licence through our payment processor (Gumroad), we receive:
We do not receive or store your payment card details. All payment processing is handled securely by Gumroad.
When you activate or validate your licence, the Application transmits:
This is the only time the Application connects to our servers.
The Application includes optional anonymous usage statistics to help us understand how the product is used and identify areas for improvement. This feature:
If enabled, you may choose to send error reports when something goes wrong. Our error reporting system:
Error reports may include: error messages, stack traces (sanitised), application version, operating system, and memory usage at time of error.
We use analytics tools on our website (openchatmemory.com) to understand how visitors interact with our site. This helps us improve the user experience. These tools only apply to the website, not the desktop application.
We use Google Analytics 4 (GA4), provided by Google LLC, to collect anonymised data about website usage. GA4 collects:
GA4 uses first-party cookies to distinguish unique users and sessions. Data is processed by Google in accordance with their privacy policy. We have enabled IP anonymisation, meaning your full IP address is never stored.
You can opt out of Google Analytics by:
We use Zoho PageSense, provided by Zoho Corporation, to analyse user behaviour on our website. PageSense collects:
PageSense uses cookies to track sessions and distinguish users. Data is processed by Zoho in accordance with their privacy policy. No personally identifiable information is intentionally collected through PageSense.
You can opt out of PageSense tracking by:
Both analytics tools respect browser "Do Not Track" signals where technically feasible. You can also clear cookies from your browser at any time to reset any tracking identifiers.
If you contact us through our website, we collect:
We use the data we collect for the following purposes:
We do not send marketing emails unless you explicitly opt in.
Under UK GDPR, we process your personal data on the following legal bases:
We share your data with the following third parties, only as necessary to provide our service:
Gumroad Inc. — Processes payments and manages licence delivery. Gumroad's privacy policy applies to payment data: gumroad.com/privacy
Formspree — Processes contact form submissions
Sanitised error reports are stored in a private GitHub repository accessible only to CloudLoft developers.
We do not sell, rent, or trade your personal data to any third parties.
We retain your data only as long as necessary:
We implement appropriate technical and organisational measures to protect your personal data, including:
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Under UK GDPR, you have the following rights regarding your personal data:
You can request a copy of the personal data we hold about you.
You can request that we correct any inaccurate or incomplete data.
You can request that we delete your personal data, subject to legal retention requirements.
You can request that we limit how we use your data.
You can request your data in a structured, commonly used format.
You can object to processing based on legitimate interests.
Where we process data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, contact us at info@cloudloft.app. We will respond within 30 days.
Our website uses cookies to:
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
| Provider | Cookie Name(s) | Purpose | Duration |
|---|---|---|---|
| Google Analytics | _ga, _ga_* | Distinguishes unique users | 2 years |
| Google Analytics | _gid | Distinguishes unique users | 24 hours |
| Google Analytics | _gat | Throttles request rate | 1 minute |
| Zoho PageSense | zabUserId | Identifies unique visitors | 1 year |
| Zoho PageSense | zabVisitId | Tracks session | Session |
| Zoho PageSense | zabSplit | A/B testing | Session |
We do not use advertising or tracking cookies.
Some of our third-party service providers are based outside the UK/EEA (primarily in the United States). Where this occurs, we ensure appropriate safeguards are in place, such as:
The Application is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe we have collected data from a child under 13, please contact us immediately at info@cloudloft.app.
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
We encourage you to review this policy periodically.
If you have concerns about how we handle your personal data, please contact us first at info@cloudloft.app. We take all complaints seriously and will work to resolve any issues.
You also have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)Website: ico.org.uk
Helpline: 0303 123 1113
For any questions about this Privacy Policy or our data practices, please contact:
CloudLoft LtdEmail: info@cloudloft.app
